FAQ

Yes, you can change the vehicle registration number for booking of the tunnel ticket.

No.

You can go through the Frejus and the Mont Blanc tunnels 24/7.

The ticket is valid for 6 days from the booking confirmation.

In order to pass the Eurotunnel with dangerous freight without interruption and delay, it is very important to submit the declaration for transportation of a dangerous freight 24 hours before the scheduled departure date. Failure to provide the required documents on time will prevent the vehicle from passing through the Eurotunnel. 

Vehicles which exceed the dimensions indicated below cannot pass through the tunnel:

• Length - 19.4 m
• Width - 2.6 m
• Height - 4.2 m
• Weight - 44 t

Vehicles powered by liquefied petroleum gas cannot pass the Eurotunnel. The other types of vehicles such as powered by diesel, gasoline or electricity can pass the Eurotunnel without any restrictions.

The Eurotunnel can be passed at any time except for times when the tunnel is closed for maintenance or repair work. If you want to know the tunnel closing times in advance, contact us and you will receive all the necessary information.

The booked Eurotunnel tickets do not have any fixed date of use and are valid for 6 days from the date of booking.

You can cancel tunnel tickets within 5 days from the date of purchase. In such cases cancellations are not subject to fines or other charges. If the ticket is cancelled, we can refund the money you paid or you can use the money to purchase other tickets.

In most cases, we can book your ticket as late as one hour before the scheduled time of travel. However, we always recommend booking at least 2-3 days before the scheduled date of the travel.

Vehicles with a height exceeding 4.5 m or a width exceeding 7 m cannot cross the bridge. All other oversized vehicles can only cross the bridge at special times. Vehicles of standard dimensions can pass bridges without any restrictions. To check the times please contact us.

As bridge tickets are valid for several months from the booking date, you can use them at any time. Bridges are open all year round. In exceptional cases, bridges are closed due to weather or traffic conditions, and if it is the case, the drivers can stay at the rest areas provided on both sides of the bridge. There you can follow real-time updates about the planned opening of the bridge. If you want to know in advance whether the bridge is open - contact your personal manager and you will receive all the necessary information.

The booked bridge tickets do not have fixed usage dates and are valid for several months from the booking date.

You can cancel bridge at any time. Cancellation is not subject to fines or other charges. If the ticket is cancelled, we can refund the money you paid or you can use the money to purchase other tickets.

In most cases, we can book your ticket as late as half an hour before the scheduled time of travel. However, we always recommend booking at least 2-3 days before the scheduled date of the travel.

No, we do not sell passenger tickets. You can order only ferry tickets for freight transport from 3.5 t. For passenger tickets and tickets for vehicles up to 3.5 t, please contact any tourism agency.

We ask payment in advance from our new clients. Payment for tickets is required to be paid until the departure date, otherwise tickets are automatically cancelled. For loyal customers we can offer longer terms of delay.

All payments may be made only by bank transfer.

Registration is performed in the port area allocated for freight transport. The port address that you need as well as all other relevant information is given during your booking confirmation. In case of uncertainty, you can always contact a manager assigned to you.

If you see that you are not able to register for the booked travel, contact your personal manager as soon as possible. We will do our best to extend the registration time for your ticket and ask the registration service to wait for you.

Registration time may vary depending on the ferry lines and the type of vehicle (freight) to be transported. In most cases, a vehicle accompanied by a driver must be registered at least 2.5 hours before the departure time. If the freight is dangerous, oversized or unaccompanied, registration must be done 3-4 hours before the departure time. If you want to check registration times - contact us and we will give the information. Along with the booking confirmation, from us you will always receive information about the exact times of registration relevant to your booking. We would like to remind you that it is very important to register in time, otherwise the vehicle may not be taken on the ferry.

Tickets with an open date can only be booked for the following routes:

• Calais<->Dover – the ticket is valid until 14th day from the booking date
• Dunkerque<->Dover – the ticket is valid until 14th day from the booking date
• Rodby<->Puttgarden – the ticket is valid until 7th day from the booking date
• Rostock<->Gedser – the ticket is valid until 7th day from the booking date
• Helsingor<->Helsingborg – the ticket is valid until 7th day from the booking date

Tickets for all other destinations are valid only for the booked date and time.

You can do this by contacting a personal manager assigned to you.

Please contact our team for cancellation terms and fines applicable to your route.

Most of the carriers charge penalties for booked and unused tickets. It is important to report a delay in time – cancellation of a ticket in good time can prevent penalty. If you did not use the ticket, the money you paid is not lost and can be used for an alternative departure.

In such cases, please contact us as soon as possible so that you do not lose money for the ferry ticket.

If you are late to register for the booked travel: if you do not complete registration before the end of registration for a particular travel, usually your ticket goes from the main list to the “waiting list”. In this case, you lose the priority right to enter the ship and risk not to leave. If we receive information in advance that you can be late for registering, we can extend the registration time for your vehicle, and even if you arrive later, you will receive your confirmed ticket which guarantees your departure.

If you are late for departure: often ferry lines issue a "non-arrival penalty" ranging from 50 to 100 EUR but the penalty can be avoided by ticket cancellation. If having envisaged the loading and driving times you see that you will not be in time for the booked travel, it is very important to inform us as soon as possible. We will help that you are not charged with the "non-arrival penalty", and give you information about the alternative travels.

You will receive your booking confirmation in the most convenient way. Confirmations can be sent by e-mail, SMS, Skype and other means. Upon request, the booking confirmation with all necessary information is sent directly to the driver by SMS.

To order a ticket, please contact us, and we will help you to do this. Each new client is assigned a personal manager who is always ready to help. Fill in the query, and we will contact you within 15 minutes or contact our managers by phone.

It depends on the operator and duration of the ferry travel. For longer or night-time travel, meal and a place in a 2 or 4-person cabin are included. When it is a short route, better ask whether the cost of a ferry ticket includes meal and a cabin as it depends on the ferry operator. If the meal and the cabin are not included in the price, you can buy food on board and relax in special areas of common use. If you need information about a particular route, please contact us and we will give the exact information.

Only a small part of the ferry operator exempts the second driver. The price of his trip depends on the ferry operator and route. Remember that it is very important to indicate during the booking how many drivers travel. If information about the second driver is not provided in advance, it may not be possible for him to get on the ferry when arrives at the port. In order to avoid any problems, please provide this information at the time of booking.

Some ferry operators fix the annual price which is valid from January to December. However, the majority of ferry operators recalculate prices on a monthly basis for BAF*. Also, the ticket price varies depending on the chosen date, time, freight weight, etc.

* BAF (Bunker adjustment factor) is a tax that may increase, decrease or disappear depending on changes in world fuel prices. BAF is usually determined by two circumstances – fuel price fluctuations and exchange rates. As oil is sold for USA dollars in global markets, BAF often also depends on the dollar and euro ratio, and not just on fuel price.

If the freight is transported by a refrigerator semi-trailer and during the travel a certain temperature of the freight must be maintained, on board your semi-trailer can be connected to the electricity source. If you inform about your type of freight at the time of booking, we will coordinate the necessary additional services on the ferry. The additional fee for this service depends on the ferry operator and the route.

All ferry operators must comply with the International Maritime Dangerous Goods Code. Only certain types of dangerous freight may be transported by passenger ferries. For all other types, you will need to order ships with a limited number of passengers or freight transportation travels. For transportation of dangerous freight, it is always necessary to have the completed dangerous freight declaration which must be submitted to the port workers at least in 24 hours before the departure time. Without this declaration, your freight will not be loaded on board. We can help you with ferry tickets when you transport the dangerous freight. In order to verify that your freight is acceptable to be transported by your preferred route, we need the following data:

• UN code
• Class
• Packing group

 Read more about transportation of dangerous freight by ferry here.

The dimensions of oversized freight determined by ferry operators may vary but usually a vehicle that goes beyond the following specified dimensions will be classified as an oversized freight:

• Height: 4 m
• Width: 2.5 m
• Length: 16.5 m (except for an auto train with a length of 18 m)
• Weight: 45 t (vehicle + freight)

Depending on the size of the vehicle or the weight of the freight, the ferry operator may request to fill out additional documentation for the vehicle, which can be done with assistance of our team.

Yes, most of the ferry operators will accept unaccompanied vehicles (cars, various machines, trucks, semi-trailers, etc.). Please note that all unaccompanied vehicles must be delivered to the port at least 3-4 hours before the ferry departure. Otherwise, port workers may not be able to timely organize vehicle towage and you will have to wait for another departure.

In most cases, we can book your ticket as late as half an hour before the scheduled time of travel. However, we always recommend booking at least 2-3 days before the scheduled date of the travel. The later is made the booking, the more risk that the ferry will already be loaded and there will be no space for your vehicle.

Tickets can be booked at the time convenient for you. We accept orders 24/7 including weekends and holidays, please use the contact/the following booking form

The following data are required for booking:

• Vehicle type and dimensions
• Vehicle registration number
• Load type and weight (for dangerous freight is IMO declaration is required)
• Number of drivers
• Date and time of departure of the ferry
• Ferry route

In most cases, tickets for vehicles up to 3.5 t are booked in the passenger department while for others which exceed 3.5 t tickets are booked in the freight vehicle department. Please note that ferry operators periodically carry out port inspections. If you have booked a passenger ticket but the operator treats the vehicle as a freight vehicle category, you will need to immediately pay the difference in the ticket prices. If you are unsure to which vehicle category your vehicle belongs, please contact us.

You can order tickets for any freight transport (trucks with/without the semi-trailers, auto trains, three-axle semi-trailers (jumbo), container platforms, road haulers, agricultural machinery, oversized freight).